Terms and Conditions

1. ONLINE STORE TERMS

By using this website, you confirm that you have attained the age of majority applicable in your jurisdiction or that you are accessing the website under the supervision and consent of a parent or legal guardian.

You may not use our website, products, or services for any illegal, unlawful, or unauthorized purpose. You must not violate any applicable laws, regulations, copyright laws, intellectual property rights, or other legal requirements while using our website. You must not transmit viruses, malware, worms, malicious code, or any other technology that may interfere with, damage, or disrupt the website or its services.

2. GENERAL CONDITIONS

Sri Lakshmi Herbals Rockfort reserves the right to refuse service, cancel an order, or restrict access to the website where reasonably necessary, including in cases of suspected fraud, misuse, unlawful activity, inaccurate information, or violation of these Terms.

You agree not to reproduce, duplicate, copy, sell, resell, distribute, or commercially exploit any part of this website, its content, product information, graphics, photographs, branding, or services without our prior written permission.

3. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that the information displayed on our website is accurate and up to date. However, information relating to products, ingredients, availability, pricing, descriptions, packaging, images, or other website content may occasionally contain typographical errors, omissions, or outdated information.

Information provided on this website is intended primarily for general informational purposes and should not be considered the sole basis for making medical, healthcare, or treatment decisions.

4. HEALTH AND PRODUCT INFORMATION DISCLAIMER

5. MODIFICATIONS TO SERVICES AND PRICES

Prices of products displayed on our website may change from time to time without prior notice. We reserve the right to modify, suspend, discontinue, or replace any product, service, website feature, promotion, or offer at any time without liability.

6. PRODUCTS AND SERVICES

Certain products or services may be available exclusively through our website and in limited quantities. We make reasonable efforts to accurately display product photographs, packaging, labels, and colours; however, actual appearance may vary slightly across different device displays.

Products must be used only according to the instructions, dosage, method of use, warnings, and precautions mentioned on their packaging or otherwise communicated by us.

7. ORDERS & ACCEPTANCE

Placing an order through our website constitutes an offer by you to purchase the selected products. An order shall be considered accepted only after it has been successfully confirmed and processed by us.

We reserve the right to accept, reject, limit, or cancel an order where:

• A product is out of stock or unavailable;
• Incorrect pricing or product information has been displayed;
• Payment has failed or cannot be verified;
• Fraudulent or suspicious activity is detected;
• Delivery to the requested location is unavailable; or
• The order violates applicable law or these Terms.

8. BILLING AND PAYMENT

You agree to provide accurate, current, and complete billing, shipping, email, and contact details for all orders placed.

Online payments are processed through secure payment gateways (including Cashfree Payments). We are not responsible for failures or delays caused solely by banks, card networks, or third-party payment service providers.

9. SHIPPING, RETURNS, REFUNDS & CANCELLATIONS

Shipping and delivery of products are governed by our dedicated Shipping Policy. Returns, replacements, and refunds are governed by our Return & Refund Policy.

Certain products may not be eligible for return once opened or used for hygiene, safety, and health protection reasons, except where delivered damaged or defective.

10. PROHIBITED USES

You may not use this website or its content:

• For any unlawful or unauthorized purpose;
• To violate any applicable national, state, or local laws or regulations;
• To infringe our intellectual property rights or those of third parties;
• To submit false, misleading, defamatory, or abusive information;
• To upload or transmit malware, viruses, or malicious code;
• To spam, phish, scrape, crawl, or tamper with security features.

11. GOVERNING LAW AND JURISDICTION

These Terms and Conditions and any transactions conducted through this website shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws, disputes arising out of these Terms or transactions shall be subject to the exclusive jurisdiction of the competent courts in Tamil Nadu, India.