How orders placed through Sri Lakshmi Herbals Rockfort are processed, packed, dispatched, and delivered to your doorstep.
At Sri Lakshmi Herbals Rockfort, we are committed to providing a convenient, transparent, and reliable shipping experience for customers purchasing genuine herbal products and formulations through our website (www.srilakshmiherbalsrockfort.com).
This Shipping Policy explains how orders placed through our website are processed, shipped, and delivered.
Once an order is successfully placed and payment is confirmed, we will begin processing the order for dispatch.
* Orders placed on public holidays or during unusually high-order periods may require additional processing time.
During the checkout process on www.srilakshmiherbalsrockfort.com, customers may be provided with available courier or delivery partner options for their specific delivery location.
The customer can select their preferred courier or shipping partner from the options displayed at checkout.
The availability of courier partners may vary depending on:
Once a customer selects a courier partner and completes the order, Sri Lakshmi Herbals Rockfort will normally dispatch the order through the selected courier partner. If the selected courier subsequently becomes unavailable or unable to service the destination, we may contact the customer or arrange a suitable alternative courier service where reasonably necessary.
Shipping charges are not fixed and may vary depending on the courier partner selected by the customer. The applicable shipping charge will normally be calculated and displayed during the checkout process before the customer completes the order.
Shipping charges are determined based on:
The customer can review the applicable shipping charges before confirming and paying for the order. By completing the order, the customer agrees to the shipping charge displayed during checkout.
Sri Lakshmi Herbals Rockfort does not operate its own dedicated courier, logistics, or delivery fleet network. All shipments are delivered through independent third-party courier, logistics, or postal service providers (such as Professional Couriers, ST Courier, India Post, etc.).
Our responsibility is to appropriately process, securely pack, and hand over the customer's order to the courier partner selected or assigned for the shipment.
After the package has been handed over to the courier partner, transportation and delivery of the shipment will be carried out by that courier or logistics provider. However, if you experience a delivery-related issue, you may contact us and we will make reasonable efforts to assist you in coordinating with the courier provider.
For orders delivered within India, customers may be provided with available courier options during checkout based on the serviceability of their delivery PIN code.
The customer may select their preferred available courier service, and the corresponding shipping charge will be displayed during checkout. We will then process and hand over the shipment to the selected courier partner.
Estimated delivery times may vary depending on the courier selected by the customer and the delivery destination. Any delivery estimate displayed on our website or provided by a courier partner is an estimated timeline and should not be considered a guaranteed delivery date.
Sri Lakshmi Herbals Rockfort will make reasonable efforts to assist customers with shipment-related concerns but cannot guarantee delivery timelines controlled by independent courier providers.
Customers are responsible for providing a complete and accurate shipping address when placing an order. Please carefully verify:
Sri Lakshmi Herbals Rockfort will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer. If you notice an error in your shipping information, please contact us as soon as possible before the order is dispatched. Once the shipment has been handed over to the courier partner, changes to the delivery address may not always be possible.
Where tracking services are provided by the selected courier partner, customers may receive shipment tracking information (AWB number / tracking link) after the order has been dispatched.
Tracking information may be communicated through the website, SMS, WhatsApp, email, or other available communication methods. Tracking updates are generally provided by the respective courier or logistics provider and may occasionally take some time to update after dispatch.
Courier partners may make one or more delivery attempts depending on their individual delivery policies. Customers should ensure that the contact number and delivery address provided with the order are correct and that someone is available to receive the shipment.
If delivery fails because of incorrect address, incorrect mobile number, customer unavailability, customer refusal, or repeated unsuccessful delivery attempts, the shipment may be returned to us (RTO) by the courier provider. Additional shipping charges may apply if the customer requests the order to be shipped again.
If a package appears visibly damaged, opened, tampered with, or seriously compromised at the time of delivery, customers are strongly encouraged to document the condition of the package (e.g., photograph the package before opening).
If the product inside is damaged, defective, leaking, broken, or incorrect, please contact Sri Lakshmi Herbals Rockfort promptly with relevant photographs, unboxing videos, and order details.
Eligible replacements, returns, or refunds will be handled according to our Return & Refund Policy.
Shipping charges paid for successfully dispatched orders may generally be non-refundable except where otherwise required under applicable law or where the shipment issue is attributable to Sri Lakshmi Herbals Rockfort.
Return shipping charges and refund eligibility will be governed by our applicable Return & Refund Policy.
Sri Lakshmi Herbals Rockfort will make reasonable efforts to dispatch orders promptly. However, because delivery services are provided by independent third-party courier companies, circumstances may occasionally arise that are beyond our direct control.
Where a shipment is delayed after being handed over to the courier partner, customers may contact us for assistance and we will make reasonable efforts to coordinate with the respective courier provider.
If you have questions, feedback, or require assistance regarding our policies, orders, or data handling, please contact our team:
